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Team HQS
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Terms & Conditions


COPYRIGHT AND TRADEMARK NOTICE



Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Team Headquarters (Team HQS).  ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

CREDIT CARDS AND PAYMENTS

We accept the following credit cards: Visa, MasterCard,  American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address (i.e. the address your credit card bank has on file for you). Incorrect information will result in a declination of your payment and your order will not be processed. The funds are reserved on your credit card immediately on placement of your order. If your order is cancelled, your credit card payment will be cancelled.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. All orders must be reviewed and APPROVED by our Customer Service department before they are processed.  Team HQS reserves the right at any time after receipt of your order to approve or decline your order for any reason or to ship less than the quantity you ordered of any item.  If the shipment quantity is less than the amount for a specific product you ordered, you will receive a partial refund.

OUT-OF-STOCK PRODUCTS

All orders are shipped within one business day of receipt.  We do our best to ship all orders complete.  In the case of an item being out of stock, the available items will be shipped and the out of stock items backordered.  Any backordered items are then shipped upon receipt in the manufacturer's warehouse.  If you would like us to change your order by substituting a different product such as color, model or size from the same manufacturer, submit a request to our Help Desk for your order.  For substitution requests, the price of the alternate product must be identical to the product that is backordered or may no longer be available from the manufacturer.  

RETURNS

All returns must be authorized by Team HQS, prior to the return of the merchandise.  The invoice number of the original purchase of the goods being returned must be available, or a return will not be authorized.  A return authorization number will be issued to all authorized returns. You will be provided a ship to address for the manufacturer of the products you ordered and under no circumstances are products to be returned directly to Team HQS. If you ordered products from multiple manufacturer's (brands) on a single order, you must package and return those products individually to each manufacturer's address which will be provided to you.  Your return authorization number must be clearly marked on the outside of your box.  A note of explanation must accompany each item, along with your account number and name, and original  invoice number.  (All returns must be made within 30 days of receipt of goods.)  Upon receipt of such goods, the manufacturer will inspect for misuse, and to determine whether repair, replacement or an adjustment is due.  Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.  The original shipping and handling charges are not refundable. No returns are allowed after 30 days from receipt of any products ordered. 

SHIPPING POLICY

All orders are drop shipped from our manufacturer's within one business day of receipt.  We do not inventory any product at Team HQS but our manufacturer's do their best to ship all orders complete.  In the case of an item being out of stock, the available items will be shipped, your order status will change to "partially shipped" and you will be provided a separate tracking number for each shipment.  In all cases where items on a single ordered are to be shipped from different manufacturers, multiple shipment tracking #'s will be provided. Any backordered items are then shipped upon receipt in our manufacturer's warehouse.  

TAXES

Team HQS shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes (if any).

PAYMENT TERMS

Credit Card payments only. ALL PRICES SUBJECT TO CHANGE AND ARE NOT GUARANTEED ON FUTURE ORDERS.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Team HQS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Team HQS shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Team HQS shall immediately issue a credit to your credit card account in the amount of the incorrect price.